Moving your utilities to Uttily is a stress-free experience. Complete the online form to receive a call back in the next 2 working days. We’ll support you to complete the necessary forms and immediately after we receive a signed agreement, we will work with you to ensure the transition is seamless. Do take a meter reading on the transfer date to ensure we are as accurate as possible.
You will need to complete our change of tenancy form. Find this on our Energy Management Platform or via your account manager. We will also need one of the following supporting documents:
Please submit this information to email@example.com
For outgoing customers, it can take up to 21 days to process this request. Failure to supply one of the supporting documents can cause delays, so planning ahead will help things go smoothly.
For incoming customers, we appreciate that deemed rates aren’t sustainable. So expect us to provide you with a fixed term offer within 2 working days.
The EMP is our online account management solution. From here you can view your bills, submit meter readings, access customisable reports and much more. Your account manager is trained to deal with any query relating to the system, and can help you if you meet a problem
Each new customer will receive 1 login within 1 week of the supply going live. If additional access is needed, contact your account manager with your requirements. There are no limits on the number of users/ level of access available.
Please follow the link here reset your password. Alternatively, contact firstname.lastname@example.org
Deemed rates are out of contract rates. These rates apply in the following circumstances:
Are you completing site works and need a new supply? Contact email@example.com to book an appointment.
We can connect new supplies and upgrade existing ones. We will contact you as soon as next generation smart devices are available.
The first port of call is to reboot the router.
If this doesn’t work, please action a speed test, we recommend www.speedtest.net
Contact us in good time. The timescales around ending contracts can vary depending on the complexity of your product, but we will require at least 21 days’ notice to ensure the process is managed seamlessly.
A Letter of Authority is a signed letter giving us permission and access to obtain data from your supplier. Due to Data Protection laws (GDPR), without an LOA your current supplier will not be able to provide us with the necessary information to switch your account.
We recommend that you do not sign a LOA that:
Is ‘exclusive’ – Competition is a necessity in this industry, key to ensuring that you get the best deal.
Allows a broker to ’enter into contracts on your behalf’. This is unethical and can put you in a poor position.
Uttily will never sign any contracts on your behalf.
We need this information for two reasons:
Picking up the supply as soon as your current contract ends prevents you from going onto deemed rates.
Due to the volatile nature of the market, forward quoting usually includes a large amount of risk premium. We recommend that you receive quotes 120 days prior to your expiry date in order to secure the most competitive rate.