Contact us

Need to get in touch? Please see the options below to resolve your query effectively

Account Management

For all queries contact your dedicated account manager. If you don’t have their details, you’ll find them on your Uttily contract/welcome letter.

Want access to our Energy Management Plaform (EMP)?

Provide meter readings, access copies of bills, manage payments and much more on our EMP.

Energy Management Platform

Frequently Asked Questions

Find the answers to your queries through our support page

Help Hub

Need to make a complaint?

We’re sure you won’t need this. But if you do, contact for speedy resolution.

We take all complaints extremely seriously. We will deal with your complaint within 8 weeks.

Energy Ombudsman

In the event of your complaint not being resolved within 8 weeks, you can refer the complaint to the Energy Ombudsman.

Energy Ombudsman
Phone: 0330 440 1624
Fax: 0330 440 1625
Address: PO Box 966, Warrington, WA4 9DF

Citizens Advice

If you are a micro business, you can also contact Citizens Advice,  the statutory watchdog for micro business energy consumers, which provides a government funded, independent helpline for domestic and small business energy consumers.

Citizens Advice consumer helpline: 03454 04 05 06

Textphone: 18001 03454 04 05 06
Monday to Friday, 9am to 5pm