Need to get in touch? Please see the options below to resolve your query effectively
For all queries contact your dedicated account manager. If you don’t have their details, you’ll find them on your Uttily contract/welcome letter.
Provide meter readings, access copies of bills, manage payments and much more on our EMP.
Find the answers to your queries through our support page
We’re sure you won’t need this. But if you do, contact firstname.lastname@example.org for speedy resolution.
We take all complaints extremely seriously. We will deal with your complaint within 8 weeks.
In the event of your complaint not being resolved within 8 weeks, you can refer the complaint to the Energy Ombudsman.
If you are a micro business, you can also contact Citizens Advice, the statutory watchdog for micro business energy consumers, which provides a government funded, independent helpline for domestic and small business energy consumers.
Citizens Advice consumer helpline: 03454 04 05 06
Textphone: 18001 03454 04 05 06
Monday to Friday, 9am to 5pm